I have something different today, a story time post~! This is all about my first time shopping at MAC. I was at the mall a few months ago and I had a terrible experience at the MAC counter in my local Bloomingdale's. After I went online and read about other people's experiences with MAC, so I decided to share my story with you guys. Disclaimer, I am not bashing MAC as a company, I'm just saying that their customer service isn't good. So let's start~~!
The Bloomingdale's I went to, where the MAC counter is, is in a really rich part of town. Usually the people that work there are really nice and don't leap onto you, meaning they let you shop and when you approach them, they will help.
Okay, now let me set the scene. I have never owned anything from MAC before, but I saw this lipstick on Instagram and I wanted to see it in person. I don't remember the name, but it was a natural looking pink color.
So I walked over to the MAC counter, and I wasn't alone; I was with my cousin, and I began looking through the MAC lipsticks. I found the one I was looking for and I swatched it on the back of my hand, because I didn't want to put it on my lips since that's unsanitary because anyone could have tried it before me. My cousin and I were looking at that lipstick and I was beginning not to like it because there was glitter in it when a MAC employee approached us.
I don't remember her name, but let me just describe her for you. She had bleached blonde hair, in a messy top knot, a really orange spray tan, a dark smokey eye and nude lips. Also she was wearing sheer leggings and a see through, low cut tank top. Okay, I know you're not supposed to judge people based on how they look, but I have a firm belief that if I am buying clothes or makeup from a store, if I don't like what the employee is wearing, then I don't listen to their advice.
Back to the story~! I wasn't interested in the lipstick anymore, but the employee assured me that I could make it matte by applying powder over it. Before I could say anything, she applied the lipstick on me and took one of her DIRTY makeup brushes and heavily applied powder to my lips. I could taste the powder in my mouth, and both my cousin and I tried to get her to stop. However, the employee insisted that she wasn't finished and kept applying powder.
When she finally stopped, my lips just looked dry, crusty, and like I applied concealer over them. I wasn't happy at all with the lipstick or how I was being treated. I told the employee that I didn't like it and asked for some makeup remover to get it off.
And then the employee tells me, and I quote, "Well if you had a darker complexion, it would look better on you. You're so pale and unhealthy looking, if you wore bronzer then that lipstick would look better on you." Just re-read that. Can you imagine what my expression was when she said this to me~?
Was she expecting me to listen to her? Was she expecting me to still buy the product? Anyway I was so angry that I left the counter, without saying anything. And as my cousin and I walked away, the employee asked us, "Do you want me to ring you up at the register?"
And that's my MAC experience. Again, I'm not bashing the company, but I'm not the only person out there who's had a bad experience with them. I hope you guys enjoyed this little story time post~! In the comments below, share your worst shopping experience. Also, if you would like more story time posts, let me know. Thank you guys so much for reading and I'll see you at my next post.
xo
Alyss
